Terms of service

This website is operated by FlipStory. Throughout the site, the terms “we”, “us”, and “our” refer to FlipStory. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including additional policies referenced herein.

Please read these Terms of Service carefully before accessing or using our website.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that:

  • You are at least the age of majority in your state or province of residence, or

  • You are using this site under the supervision of a parent or legal guardian

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction while using the Service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks. Payment information is always encrypted during transfer through secure gateways.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

4. Products & Services

  • All products are customized and made-to-order

  • Certain products may be available exclusively online

  • Product colors and appearances may vary slightly due to display or printing differences

  • We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction

5. Order Acceptance & Billing Information

We reserve the right to refuse or cancel any order placed with us.
You agree to provide current, complete, and accurate purchase and account information for all orders placed on our store.

Orders once placed cannot be modified or cancelled, as customization begins immediately.

6. Pricing & Modifications to the Service

  • Prices for our products are subject to change without notice

  • We reserve the right to modify or discontinue any product or service at any time

  • We shall not be liable for any price changes, suspension, or discontinuance of the Service

7. Shipping & Delivery

Delivery timelines provided are estimates and may vary due to courier operations or external factors.

Orders returned due to customer unavailability, invalid contact details, or incorrect address are not eligible for refunds. Reattempted deliveries may be arranged at an additional cost.

Please refer to our Shipping Policy for full details.

8. Returns, Replacements & Refunds

Due to the personalized nature of our products:

  • Refunds are generally not applicable

  • Replacements may be provided for damaged or defective products

  • Refunds, if approved in exceptional cases, will be processed to the original payment method

Please refer to our Returns & Refund Policy for complete information.

9. Intellectual Property Rights

All content on this website, including text, images, designs, logos, graphics, and layout, is the property of FlipStory and protected by applicable intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

10. Third-Party Tools & Links

We may provide access to third-party tools or links over which we have no control.
We are not responsible for any harm or damages related to the use of third-party websites or services.

11. Limitation of Liability

FlipStory shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use of our website or products

  • Delays in delivery

  • Minor variations in customized products

Your use of the Service is at your sole risk.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India.

13. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website.
Continued use of the website following changes constitutes acceptance of those changes.

14. Contact Information

Questions about the Terms of Service should be sent to:

📧 Email: support@flipstory.co.in