Shipping Policies

At FlipStory, every order is specially created just for you. We work hard to ensure your customized products are processed and delivered as quickly and safely as possible.

Order Dispatch

  • All orders are dispatched within 24–48 hours after order confirmation.

  • Since our products are customized, each order goes through a careful preparation and quality check before dispatch.

Delivery Timeline

  • Orders are typically delivered within 4–6 business days from the date of dispatch.

  • Delivery timelines may vary slightly based on your location, courier partner, or unforeseen circumstances such as weather or regional restrictions.

Delivery Partners

  • We work with top-tier and trusted courier partners in India to ensure fast, reliable, and secure delivery.

  • Our shipping partners are chosen to provide the best delivery experience possible.

Shipping Charges

  • Shipping charges are applicable on select products.

  • These charges help us offer faster delivery and premium courier services.

  • All applicable shipping charges will be clearly shown at checkout before you place your order.

Undelivered & Returned Shipments

As all FlipStory products are customized and made-to-order, we are unable to offer refunds for undelivered or returned shipments.

A shipment may be returned to us if:

  • The delivery attempt fails due to customer unavailability

  • The contact number provided is invalid or unreachable

  • The delivery agent is unable to contact the customer after multiple attempts

In such cases:

  • No refunds will be issued

  • A reattempted delivery can be arranged on request, at an additional shipping cost

  • Reattempts will be processed only after the returned shipment is received back by us

Important Request to Customers

To ensure smooth delivery, we kindly request you to:

  • Provide a valid and reachable contact number

  • Be available or respond to calls during the delivery window

  • Ensure your shipping address is complete and accurate

These small steps help avoid delivery delays or returns.

Need Help?

If you have any questions about shipping, delivery status, or reattempts, please reach out to us.

📧 Email: support@flipstory.co.in

We’re always happy to assist and usually respond within 24 hours.